Agent

Princeton Holdings Limited•Ottawa, ON

13h•Hybrid

About The Position

Reporting to the Supervisor, the Agent, Group Benefits Administration is responsible for offering services and support to clients in administrating their Group Benefits plan. The incumbent is responsible for reviewing the enrolment process and corresponds with clients of various plans on such matters as coverage, enrollments, changes, terminations, beneficiaries, welcome kits, etc. This individual should be comfortable balancing attention to detail, productivity and efficiency in everyday tasks.

Requirements

Experience in administration and/or in the insurance field
Excellent communication in both official languages
Flexibility and versatility
Reliability and detail-oriented
Ability to work in a team as well as independently
Ability to provide excellent customer service in a fast-paced environment
Excellent organizational and time management skills
Ability to work under pressure
Ability to compose letters in both official languages
Knowledge in Windows, Microsoft, email and the internet
Ability to adhere to existing company policies and procedures

Nice To Haves

Bilingual in English & French, written & spoken

Responsibilities

Review data for completeness and accuracy, identify and correct data entry errors
Prepare data for physical and digital member Welcome Packages
Respond to client inquiries
Respond and assist with DEC inquiries
Validate and review web enrolments
Setup Plan Administrator Portal access as requested
Prepare and process data loads/feeds
Analysis, review, and action error logs from data loads
Handle sensitive administrative tasks such as waivers of premiums, late applicants and evidence of insurability
Complete member and coverage overage monthly verifications/reports
Complete dependent eligibility verifications monthly