Agent Engineer - NY

Vapi•New York, NY

2d•$160,000 - $180,000•Onsite

About The Position

Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs. Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc. This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.

Requirements

4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
Can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
Comfortable speaking with both engineers and executives, and adjust the level of detail without dumbing things down.
Energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.

Responsibilities

Learn Vapi’s product, customer use cases, sales motion, and common technical objections.
Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
Own technical discovery and demos for active enterprise deals.
Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
Lead the technical side of enterprise deals from first call through close and go-live.
Create reusable artifacts for the team, document integration patterns and common objections, and feed repeated product gaps back to engineering and product.