Agent Development Specialist

Priority1•Little Rock, AR

1d•Onsite

About The Position

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Our Business Development Team is looking for a Client Relations Specialist. This position specializes in the cultivation and operational support of new and existing Agent Partners.

Requirements

Minimum of 2 years of Customer Service Experience preferred
Bachelor's Degree Preferred
Ability to communicate in a clear and concise manner
Ability to critically think and adapt to new systems
Sincere desire to cultivate and maintain relationships

Responsibilities

Effectively communicate with new Agents to familiarize them with the TMS and company processes and policies
Ensure top level Customer Service and Support to Agents and their customer base
Act as an ongoing resource to new and current agents, providing ongoing guidance and operational assistance including quoting, shipment management and escalations
Additional job responsibilities related to Agent Development
Work with Business Development Team to continue improving the Agent Development Process

Benefits

Medical Insurance with premiums paid at 100% for employees AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
Long Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident Policies available