Agent de soutien logiciel

Harris Computer•Quebec, QC

About The Position

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [email protected]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

Requirements

Diplôme en comptabilité et/ou expérience équivalente
Au moins un (1) an d’expérience dans un rôle de service à la clientèle ou de soutien technique.
Excellentes habiletés de communication et de relations interpersonnelles.
Aptitudes démontrées en résolution de problèmes et en pensée critique.
Capacité à travailler de façon autonome ainsi qu’au sein d’une équipe.

Responsibilities

Répondre aux demandes de soutien reçues par téléphone, via le web et par courriel, et assurer la résolution des problèmes signalés par les clients.
Agir à titre de représentant du client afin d’assurer une résolution rapide et précise des incidents.
Documenter et assurer le suivi des interactions avec les clients ainsi que des solutions apportées.
Maintenir et développer continuellement ses connaissances des produits et services de l’entreprise.