Agent de soutien en informatique

Harris Computer • Rimouski, QC

2d

About The Position

This role involves providing technical support, including handling support calls and tickets, installing and updating various applications and operating systems, and investigating technical problems with professional judgment. The agent will be responsible for gathering detailed information to resolve requests and documenting all customer interactions through tickets.

Requirements

• 1+ year(s) of customer service experience in a technical environment or relevant experience
• Proven problem-solving abilities
• Proven verbal skills and exceptional written skills
• Experience in technical documentation
• Ability to multi-task effectively
• Work well autonomously

Responsibilities

• Handle support calls or tickets.
• Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collects detailed information to categorize requests to establish a method of resolution.
• Documentation of all customer communication through tickets.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed