Agency Relationship Specialist

NJ CURE • Princeton, NJ

5d • Hybrid

About The Position

The Agency Support Representative acts as a primary liaison between CURE and our insurance agency partners providing real-time support, underwriting processing, and ongoing education to ensure smooth policy administration and product implementation.

Requirements

• High School Diploma/GED required
• Strong verbal communication, time management, multitasking abilities, and an eagerness to learn and grow
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Prior auto insurance experience preferred but not required
• Customer service background can be a plus
• Associate/Bachelors degree preferred
• A New Jersey Insurance Producer License is a plus (licensing/training provided by the company)

Responsibilities

• Deliver LiveChat, telephone, and email assistance to address agent inquiries and resolve operational issues promptly
• Learn and maintain a comprehensive understanding of CURE's underwriting guidelines, products, and systems.
• Accurately process and audit policy updates, payment adjustments, and related administrative tasks.
• Conduct agent refresher courses and help develop training manuals, presentations, and promotional materials.
• Partner with internal teams to document processes, improve operational workflows, and assist with agency department initiatives.
• Perform other duties as assigned.

Benefits

• Comprehensive health benefits including medical, dental and vision coverage
• Generous paid time off (PTO days, sick days, and holidays)
• Flexible spending options with FSA & HSA plans
• Life and AD&D insurance
• 401(k) with company match
• Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
• 24/7 Employee Assistance Program (EAP) for employees and their families
• Health & wellness perks including gym discounts, wellness reimbursements, and reward programs
• Fun, engaging in-office events that support our culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED