Agency Operations Manager
Advantixx Insurance Group•Henderson, NV
•Onsite
About The Position
Join Advantixx Insurance as Agency Operations Manager and help lead a high-performing, customer-focused insurance agency in Henderson. Own the daily operating rhythm of the agency, strengthen service and sales workflows, coach team members, and help leadership deliver consistent growth and compliance.
Requirements
- Proven leadership in insurance, financial services, retail, hospitality, or another service-driven operation.
- Strong coaching, process improvement, problem-solving, and communication skills.
- Comfortable using data and systems to drive accountability.
Nice To Haves
- Nevada P&C license is strongly preferred; willingness and ability to obtain licensing may be required.
Responsibilities
- Lead daily priorities, workload balancing, service standards, and follow-up discipline.
- Coach team members on workflows, customer experience, documentation, and performance expectations.
- Monitor key operating metrics, pipelines, retention activity, and open tasks.
- Improve procedures for onboarding, training, scheduling, records, and quality control.
- Coordinate recruiting, licensing, carrier, vendor, and administrative workflows.
- Support compliant sales and service practices and escalate complex issues appropriately.
Benefits
- Training
- PTO
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
