Agency Operations Director

FBQ Inc dba Florida Best Quote • South Highpoint, FL

2h • $80,000 - $100,000 • Onsite

About The Position

Florida Best Quote Insurance Agency is looking for an experienced insurance agency operations leader to oversee and improve the way our agency operates. This role is ideal for someone with a strong understanding of independent insurance agency workflows who knows how to manage leaders, improve processes, use data to drive performance, and create accountability across departments.

Requirements

• 5+ years of P&C insurance experience
• Significant independent insurance agency or brokerage experience
• 3+ years of leadership experience, preferably managing managers or multiple departments
• Strong knowledge of insurance agency operations
• Experience managing performance through KPIs, scorecards, and reporting
• Proven ability to improve processes and develop employees
• Strong communication and decision-making skills
• Ability to hold teams accountable and lead organizational change

Nice To Haves

• Florida P&C experience is preferred.

Responsibilities

• Lead department managers and team leads
• Oversee daily agency operations and departmental performance
• Establish and maintain KPIs, scorecards, and performance standards
• Identify operational issues and implement solutions
• Improve agency workflows, SOPs, training, and quality assurance
• Develop managers and help strengthen leadership throughout the agency
• Partner with HR on hiring, onboarding, and performance management
• Partner with our Systems Director on technology and automation initiatives
• Lead cross-department operational projects
• Help ensure issues are resolved at the appropriate level before reaching executive leadership

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed