Building Services | Agency Operations Intern
About The Position
The Agency Operations Intern will support the Building Services team by analyzing help desk tickets, coordinating vendor and maintenance resources, generating operational reports, and assisting with procurement and vendor management strategies. This internship provides hands on exposure to facilities operations, process improvement, procurement analysis, and operational reporting within a nonprofit environment. The intern will gain experience in data analysis, facilities coordination, vendor engagement, and continuous improvement initiatives that directly impact operational efficiency, cost reduction, and service quality.
Requirements
- Currently enrolled student or recent graduate in Supply Chain, Operations, Business Administration, Public Administration, or related field
- Valid Texas Driver’s License
- Strong analytical and problem solving skills
- Ability to interpret data and identify trends
- Professional written and verbal communication
- Customer service and client facing communication
- Attention to detail and strong organizational abilities
- Proficiency in Microsoft Office (Teams, Outlook, PowerPoint, Excel, SharePoint)
- Data entry accuracy
Nice To Haves
- Public speaking or facilitation skills
Responsibilities
- Analyze help desk ticket trends, response times, and recurring maintenance issues.
- Assist with deployment and coordination of maintenance and vendor resources.
- Generate weekly and monthly operational reports and dashboards.
- Maintain and update approved vendor and contractor lists.
- Assist in evaluating vendor performance, pricing, and service quality.
- Support procurement strategy initiatives focused on cost reduction and quality improvement.
- Participate in facilities walk through and operational meetings.
- Assist with documentation, scheduling, and service tracking.
- Identify process improvement opportunities within help desk and facilities workflows.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
