Agency Directed Services Case Manager

DePaul Community Resources•Christiansburg, VA

9h•Hybrid

About The Position

The Agency Directed Services department at DePaul Community Resources is seeking a full-time ADS Case Manager to serve the Christiansburg or Roanoke regions, working 37.5 hours per week. The primary function of the Case Manager is to complete and review required case record documentation, work with referral sources and market services, and provide support to families in the Agency Directed Services program. The Case Manager will provide support related to specific case record documentation of the nurses in identified office locations. This position does not participate in field-related work. The Director delegates tasks assigned to this position based on the needs and size of caseloads of nurses. This position is primarily based out of the Roanoke office, with the ability to work remotely as a hybrid arrangement agreed upon with the program director.

Requirements

Knowledge of records administration techniques and procedures.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of Microsoft Office Word, Excel, PowerPoint, Outlook, SharePoint, and virtual meeting applications such as Zoom.
Knowledge of Medicaid waivers and agency directed services.
Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as VDH, DMAS, DBHDS, HCBS, and DSS.
Knowledge of relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property.
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to use verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work.
Ability to use standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to collect and analyze data.
Ability to manage time, multiple priorities, and complete assignments on time, accurately, and with attention to detail.
Ability to work collaboratively within a team environment and build strategic relations with coworkers and management.
Ability to communicate effectively in both oral and written form.
Ability to understand and follow verbal and written instructions and directives from supervisors, guidelines, and operating procedures that may be maintained or modeled by managers, peers, and lead staff.
Ability to operate a computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software.
Ability to develop objectives, evaluate effectiveness, and assess needs.
Ability to recognize, analyze, and problem-solve ambiguous or difficult situations and questions using critical thinking while maintaining professional composure.
Ability to analyze and prepare concise and accurate documents, reports, and correspondence.
Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued.
Demonstrate professional composure in difficult and stressful situations.
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work.
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records, with no disclosure to others without their knowledge.
An Associate’s degree with experience working in human service programs or organizations that serve individuals with disabilities or aging populations is required. A comparable combination of professional and/or personal experience and education may be considered.

Responsibilities

Create and maintain caregiver profiles, uploading new client packets in CareSmartz 360.
Prepare paperwork for intake visits and other visits as needed.
Scan and upload approvals, denials, and appeal information into CareSmartz 360, working closely with finance on obtaining appropriate service authorizations.
Speak with referral sources and potential new referrals about the services.
Speak with social services workers about Medicaid eligibility of clients on ADS caseload.
Participate in meetings related to program growth and expansion and identification of needed resources.
Attend marketing events representing ADS.
Work with CareSmartz 360 to identify and implement needed improvements for the program.
Provided support to staff and families by assisting personal care attendants with the completion of paperwork and scheduling visits.
Make calls to follow up with clients and families as needed and document these interactions in CareSmartz 360.
Participate in interviews with potential personal care attendants as requested.
Check references for potential personal care attendants and create other hiring documents as requested.
Conduct drug screens on personal care attendants as needed.
Attend program and team meetings as required and requested.
Meet regularly with the program director to discuss referrals, service provision, program needs, and potential concerns regarding service delivery.
Complete other duties within the scope of the program as assigned.