Agency Development Specialist - Southeast Region

Farmers Insurance•Caledonia, AL

1d•Hybrid

About The Position

The Agency Development Specialist supports and administers centralized agency development processes, including explaining and verifying eligibility requirements, validating documents, handling packet submissions, providing systems access, enrolling participants in programs, and completing other administrative onboarding tasks. The specialist works closely with candidates, field leaders, and business partners to execute these processes and related responsibilities. The role also supports the manager and colleagues with reporting, presentations, training, issue resolution, and other department duties, and participates in projects and initiatives related to onboarding, agency development, and distribution. The position may be performed remotely in Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Oklahoma, Tennessee, or Texas, or in a hybrid arrangement in Grand Rapids, Michigan. The work involves customary office or virtual-work distractions and extended periods of computer use and sitting or standing.

Requirements

High school diploma or equivalent required.
Three years of experience in sales, recruiting, project management, and/or agency- or customer-facing positions required.
Ability to communicate and collaborate with candidates, field leaders, business partners, peers, and people leaders.
Ability to use approved systems and tracking methods to maintain records and monitor activities.

Nice To Haves

Bachelor’s degree, preferably in business or a related field.
Experience in recruiting, distribution models, and/or the insurance industry.

Responsibilities

Support and administer agency development processes, including packet submissions, document validation, system access requests and navigation, and other administrative tasks.
Achieve assigned objectives related to efficiency, effectiveness, and execution.
Work daily with candidates, field leaders, and business partners, including inbound and outbound communications by email, phone, video conferencing, messaging, and other systems.
Maintain current records of activity, interactions, and candidate statuses using approved systems and methods.
Report system, process, and data issues promptly and use tracking systems to monitor and record activities.
Assist the people leader with reports, presentations, communications, team activities, and other general duties.
Share updates on trends, results, tactics, and other aspects of assigned responsibilities through presentations, spreadsheets, written communications, or other appropriate means.
Participate in and support projects, initiatives, and training opportunities as assigned.
Collaborate with peers and the people leader to research, identify, share, and implement process improvements that increase efficiency, improve candidate and field leader experiences, and support strategic objectives.
Provide relevant information, feedback, and best practices regarding processes, programs, vendors, and systems.
Build and maintain partnerships with colleagues.
Assist the people leader with training and developing peers.
Maintain current knowledge of relevant programs and processes.
Perform other job duties as assigned.