Agency Coordinator - San Francisco

CVHCare•San Francisco, CA

6d•$22 - $25•Onsite

About The Position

Provide office support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff. This role involves uploading patient information, processing provider orders and visit authorizations, managing supply disbursement, coordinating clinician schedules, and handling agency coordination tasks. The Agency Coordinator will also answer and coordinate phone calls and messaging, ensure interdepartmental communications, and process patient referrals timely and per policy. Additionally, this position establishes and maintains positive working relationships with clients and team members, supports the seamless transition of patients to home care by providing essential documentation and coordinating with multiple service providers, and ensures maximum third-party reimbursement through oversight of insurance verification and authorization processes. The role also involves providing feedback to the agency, identifying opportunities to improve services, maintaining knowledge of contractual relationships and community resources, and ensuring compliance with State, Federal, and Joint Commission regulations and clients' contract requirements. Other duties as assigned to support agency projects and initiatives.

Requirements

Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred
Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol
Basic knowledge of medical terminology is preferred
Able to deliver effective results and meet tight deadlines and targets
Excellent customer service and communication/interpersonal skills
Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters
Ability to communicate orally and in writing to minimize confusion and additional concerns

Responsibilities

Uploading additional patient information
Process Provider orders
Process visit authorization
Supply disbursement
Clinician schedules
Agency coordination
Answer and coordinate phone calls and messaging
Ensure appropriate interdepartmental communications to support essential agency activities
Ensures patient referrals are processed timely and per policy
Establishes and maintains positive working relationships with clients and team members
Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers
Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes
Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs
Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services
Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements
Other duties as assigned to support agency projects and initiatives