ag customer service & sales
About The Position
This role involves providing customer service and sales support within the agricultural sector. Responsibilities include handling customer inquiries about product availability, pricing, and orders, processing orders for various feed products, and offering product information and recommendations. The position also requires coordinating deliveries, resolving customer issues, maintaining accurate records, and communicating with internal teams regarding product status. Additionally, the role involves generating quotes and invoices, assisting sales representatives, and providing detailed information on feed formulations and nutritional specifications. The role also supports walk-in customers and manages customer expectations during peak seasons.
Requirements
- 3 plus years of agriculture experience is required
- Must be available to work Saturdays
Nice To Haves
- Bachelors degree in agribusiness preferred
Responsibilities
- Answer incoming calls, emails, and inquiries from farmers, ranchers, feed dealers, and other customers regarding product availability, pricing, and orders
- Process customer orders for various feed products including livestock feed, poultry feed, specialty mixes, and nutritional supplements
- Provide product information and recommendations based on customer needs, animal types, and feeding programs
- Schedule and coordinate feed deliveries with the warehouse and logistics team
- Handle customer complaints and resolve issues related to orders, deliveries, product quality, or billing
- Maintain accurate records of customer interactions, orders, and special requests in the database or order management system
- Communicate with production and inventory teams about product availability and backorders
- Generate quotes and invoices for customers
- Coordinate with sales representatives regarding customer accounts and special pricing arrangements
- Provide information about feed formulations, ingredients, and nutritional specifications when requested
- Process returns or exchanges according to company policy
- Monitor delivery schedules and proactively communicate any delays to affected customers
- Assist walk-in customers at the facility counter with product selection and purchases
- Maintain knowledge of seasonal demands and help manage customer expectations during peak times
- Provide information about fertilizer formulations, ingredients, and nutritional specifications when requested
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
