Aftersales & Training Coordinator
About The Position
The Aftersales & Training Coordinator coordinates aftersales and training activities throughout the Latin America and Caribbean region and serves as the primary coordinator for operational and administrative support for the Aftersales & Training department. The role supports dealer communications, training administration, Learning Management System (LMS) administration, reporting, departmental administration, invoice processing, payment coordination, and regional programs. The coordinator provides administrative, reporting, and coordination support for Technical Information Reports (TIR), Authorization Requests (AR), warranty-related activities, and product quality investigations when required, including coverage during the Regional Field Service Engineer’s absence. This role does not perform technical investigations, root-cause analysis, warranty assessments, or Authorization Request approvals. The position reports to the Sr. Manager, Aftersales & Training and requires international travel 5%–15% of the time, including overnight stays.
Requirements
- Associate of Arts degree or equivalent directly related work experience.
- At least three years of experience in business, sales administration, or a related field.
- Knowledge of office management policies, technologies, and procedures.
- Knowledge of project management and budget administration.
- Working knowledge of Learning Management System (LMS) administration.
- Proficient PC skills in Microsoft Office applications, including database, graphics, presentation, spreadsheet, and word-processing applications.
- Excellent written and verbal communication and presentation skills.
- Fluent in Spanish and English.
- Strong analytical skills.
- Proficient in Internet search techniques.
- Ability to access, enter, and retrieve data using a computer.
- Ability to occasionally lift light-to-average objects weighing 5–60 pounds and rarely lift objects over 60 pounds.
- Ability to travel internationally 5%–15% of the time, including overnight stays.
Nice To Haves
- Preferably pursuing a bachelor’s degree in business, accounting, or engineering.
- Understanding of service and parts operations, including quality and warranty systems.
- Basic usage of Power BI software.
Responsibilities
- Maintain LMS records, monitor participation and certifications, prepare training reports, coordinate training communications, and support training administration processes.
- Coordinate invoice processing, payment requests, vendor documentation, expenditure tracking, purchase requisitions, administrative controls, and related administrative activities.
- Coordinate regional training programs, workshops, webinars, meetings, and dealer events, including logistics, communications, attendance tracking, and event support.
- Collect and analyze dealer information, prepare reports and dashboards, and coordinate aftersales, service, warranty, and training communications.
- Provide administrative support for TIR, AR, warranty, and quality activities during the absence of the Regional Field Service Engineer; does not perform technical investigations or approvals.
- Prepare presentations, summaries, and reports, and maintain departmental records.
- Perform miscellaneous duties as assigned.
Benefits
- Medical, dental, vision, and fertility benefits.
- Adoption and surrogacy benefits, WINMaternity, and PowerPause, with up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support.
- Paid vacation, 15 paid holidays annually, sick leave, parental leave, and Miscellaneous Time Off for volunteering or a compelling personal need.
- 401(k) plan with a company match and an additional Annual Retirement Contribution (ARC).
- Company-paid Basic Life and AD&D Insurance and Travel Insurance.
- Wellness program with physical and mental well-being resources.
- Tuition reimbursement for job-related coursework, degree programs, and professional growth.
- Employee discounts on insurance, travel, entertainment, car purchases and rentals, retail purchases, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
