Aftersales Coordintor

Magna International•Carrollton, GA

13d

About The Position

The Aftersales Coordinator manages customer communication and relationships for Aftersales OEMs, including BMW, Mercedes-Benz, Nissan, Kia, Hyundai, Volkswagen, and GM. The role maintains accurate EDI in QAD and processes purchase orders, resolving exceptions to support uninterrupted order fulfillment. It coordinates customer and internal program reviews, performance discussions, and operational requirements, while working with planners and operations to manage material needs and support on-time production. The coordinator aligns weekly build and shipping plans with Operations and Logistics, provides real-time order and shipping updates through OEM Aftersales portals, and reviews and processes part change requests in Change X and Trax. The role also prepares sales and attainment reports and reviews demand trends and forecasts to support program planning. The position follows Decostar policies, safety and quality standards, and established procedures, and participates in cross-functional work and ongoing training.

Requirements

Minimum of 1 year of experience in the automotive industry.
Strong oral and written communication skills, including the ability to communicate with department team members, Decostar management, and OEMs.
Basic computer skills.
Basic working knowledge of Microsoft Excel and PowerPoint.
Fluent in English, including reading and writing.
High school degree or equivalent.

Nice To Haves

Knowledge of QAD and Microsoft Office.

Responsibilities

Maintain an objective, fair, and professional attitude consistent with the Magna Employee’s Charter.
Participate positively in teamwork and team activities and demonstrate problem-solving skills in a continuous-improvement environment.
Follow Decostar policies, employee conduct expectations, safety rules, and established department procedures and work instructions.
Meet and maintain customer quality standards and Decostar standards.
Perform daily cross-functional job assignments as required.
Manage communication and relationships with Aftersales OEM customers, including BMW, Mercedes-Benz, Nissan, Kia, Hyundai, Volkswagen, and GM.
Maintain accurate EDI in QAD and process Aftersales customer purchase orders, resolving exceptions to support uninterrupted order fulfillment.
Coordinate Aftersales program reviews, performance discussions, and operational requirements with OEM customers and internal leadership.
Work with planners and operations to manage material requirements and maintain on-time production performance.
Align weekly build and shipping plans with Operations and Logistics to meet customer demand.
Provide real-time order and shipping plan updates through OEM Aftersales portals.
Review and process Aftersales parts change requests in Change X and Trax.
Prepare and maintain Aftersales sales and attainment reports daily, weekly, monthly, or as requested.
Review demand trends and forecasts to support Aftersales program planning.
Complete ongoing training in safety, quality, continuous improvement, and other job-specific areas.