Aftersales Coordintor

Magna International•Carrollton, CA

11d

About The Position

The Aftersales Coordinator manages customer communication and relationships for Aftersales OEMs, including BMW, Mercedes-Benz, Nissan, Kia, Hyundai, Volkswagen, and GM. The role maintains accurate EDI in QAD and processes purchase orders, resolving exceptions to support uninterrupted order fulfillment. It coordinates with OEM customers and internal leadership on Aftersales program reviews, performance discussions, and operational requirements, while working with planning and operations teams to manage material requirements and on-time production performance. The coordinator aligns weekly build and shipping plans with Operations and Logistics, provides order and shipping plan updates through OEM Aftersales portals, reviews and processes parts change requests in Change X and Trax, and prepares sales and attainment reports. The role also reviews demand trends and forecasts to support program planning. General duties include following company safety, quality, and other policies; contributing to teamwork and continuous improvement; maintaining a professional attitude; and performing cross-functional assignments as required. Ongoing training is provided in safety, quality, continuous improvement, and job-specific topics.

Requirements

At least 1 year of experience in the automotive industry.
Strong oral and written communication skills, including the ability to communicate with other department team members, Decostar management, and OEMs.
Basic computer skills.
Basic working knowledge of Microsoft Excel and PowerPoint.
Fluent in English, including reading and writing.
High school degree or equivalent.
Ability to work while standing or walking for up to 8 hours per day and while sitting for up to 8 hours per day.
Ability to lift up to 10 pounds infrequently.
Good close-distance vision.
Ability to perform repetitive motion at, above, and below shoulder height for up to 6 hours per day.

Nice To Haves

Knowledge of QAD and Microsoft Office.

Responsibilities

Manage customer communication and relationships for Aftersales OEMs, including BMW, Mercedes-Benz, Nissan, Kia, Hyundai, Volkswagen, and GM.
Maintain accurate EDI in QAD and process purchase orders for Aftersales customers, resolving exceptions to support uninterrupted order fulfillment.
Coordinate with OEM customers and internal leadership on Aftersales program reviews, performance discussions, and operational requirements.
Work cross-functionally with planners and operations to manage material requirements and maintain on-time production performance.
Align weekly build and shipping plans with Operations and Logistics to meet Aftersales customer demand.
Provide real-time order and shipping plan updates through OEM Aftersales portals.
Review and process change requests affecting Aftersales parts within Change X and Trax.
Prepare and maintain Aftersales sales and attainment reports daily, weekly, and monthly, or as requested.
Review demand trends and forecasts to support Aftersales program planning.
Follow company policies, safety rules, customer and company quality standards, work instructions, and established procedures.
Participate positively in team activities, demonstrate problem-solving skills, and perform cross-functional assignments as required.