Aftersales performance Consultant

GP Strategies•Troy, MI

1d•Onsite

About The Position

The After Sales Performance Consultant – Audi is responsible for delivering hands‑on consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance. This role serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability. This is a highly field‑based role, spending the majority of time working directly in dealerships to translate strategy into execution. Why This Role Matters This role directly influences dealer profitability, customer loyalty, and brand performance. By working side‑by‑side with dealer leadership and After Sales teams, you ensure Audi’s service promise is delivered consistently—driving long‑term customer retention and operational excellence across the network.

Requirements

Strong consulting capability: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes.
Excellent analytical skills, including use of KPIs and financial data.
Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts.
Proven time‑management skills to manage a demanding dealer visitation schedule.
High adaptability and ability to adjust priorities in a dynamic field environment.
Strong influencing and negotiation skills to secure dealership leadership commitment.
Proficiency in Microsoft Office (Excel and Word).
Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds.
Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade.
10+ years of dealership experience with deep knowledge of fixed operations.
Previous Service Manager or Parts Manager experience with strong DMS proficiency.
Demonstrated track record of delivering measurable dealer business results.
Strong understanding of: Dealer Service and Parts department processes Capacity and retention planning Parts & Service marketing strategies
Retail automotive or customer care experience required.

Nice To Haves

Experience with SAP and SAP Business Warehouse (desired).
Prior consulting experience within Service and/or Parts operations strongly preferred.
Extensive Audi product and After Sales knowledge highly desirable.

Responsibilities

Deliver hands‑on After Sales consulting within dealerships, as directed by HQ and Regional leadership.
Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability.
Develop, implement, and track clear, measurable action plans, ensuring sustained execution at the dealership level.
Achieve buy‑in from dealership leadership—including Dealer Principals and General Managers—on improvement priorities, success metrics, and accountability.
Drive implementation of service processes that improve: Customer retention and loyalty Workshop utilization and capacity Fix‑right‑first performance Overall After Sales profitability
Support Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures.
Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness.
Support and facilitate Academy programs, including: Service and Parts Performance Groups Training and certification programs for After Sales personnel
Collaborate with In‑Dealer Trainers and regional partners to reinforce capability building and best practices.
Maintain clear and consistent reporting on dealer performance and action plan progress.
Use multiple data sources to identify opportunities, trends, and risks.
Perform root‑cause analysis, gap analysis, and best‑practice benchmarking.
Read and analyze dealership financial statements to guide performance discussions and recommendations.
Work closely with Area After Sales Managers, In‑Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships.
Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts.