District Aftersales Manager

Mitsubishi Motors North America • Jacksonville, FL

1d • Hybrid

About The Position

Mitsubishi Motors North America (MMNA) is seeking a District Aftersales Manager to join the South Region team. This role involves liaising directly with MMNA’s dealer partners, developing long-term professional relationships, consulting with dealers to drive Aftersales performance, and serving as a brand ambassador. The goal is to increase profitability in parts, accessories, and service, optimize the customer experience, assist dealers in operating a well-managed Aftersales business, and ensure positive brand awareness and loyalty. The District Aftersales Manager will be instrumental in implementing Momentum 2030, Mitsubishi Motors’ long-term business plan, and will partner with 12 dealers in Georgia and Jacksonville, FL. Frequent travel to dealers in the assigned district is required.

Requirements

• 5+ years of professional exempt level automotive retail/wholesale experience.
• Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
• Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty.
• Deep understanding of dealership operations and systems on the Aftersales side of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and leverage data to develop and implement operations strategies.
• Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership.
• Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
• Must maintain a valid unconditional driver’s license and an approved driving record.

Nice To Haves

• Automotive retail sales experience on the Sales Operations/ “new car sales” side.
• Automotive OEM experience in a corporate department, such as Marketing, Warranty, Customer Service or Customer Experience.
• ASE certification in four or more areas (ability to consult directly with service advisors and technicians and understand their role in the customer experience is a huge plus).

Responsibilities

• Regularly communicate with and visit dealer partners (including dealership owner(s)/principal(s)), serving as a consultant on Aftersales operations in the District.
• Leverage knowledge of dealership parts/service operations, Aftersales marketing, and Mitsubishi Motors’ Aftersales programs and best practices to identify revenue generating opportunities and develop operations improvement plans.
• Explain programs, policies and procedures and associated opportunities, including attainment of objectives.
• Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices.
• Ensure that dealer partner management and leadership understand available tools and programs to maximize their Aftersales operations.
• Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams.
• Provide “ad hoc” training and guidance to dealer partner staff on best practices in understanding their data, video multi-point inspections and modernized tools, service excellence, parts sales, inventory control, warranty administration, etc.
• Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to achieve and exceed profitability targets, grow customer pay business, improve customer experience (and CSI scores), increase customer retention and loyalty, optimize marketing efforts, and boost parts and accessory sales.
• Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments in the Company to provide information and expertise that helps to improve operations while mitigating risk.
• Work with the Aftersales Performance team to look for and develop unique opportunities within the District, including wholesale and collision.
• Act as consultant to the Dealer Development team, utilizing knowledge of your market to advise on planning for, and ensuring successful implementation of, Aftersales strategies and best practices for any new dealer in the District.
• Work closely with your District Sales Manager counterpart (DSM) to engage in joint dealer visits, consult with dealer partners on opportunities holistically, and look for unique opportunities within the District to improve operations and increase sales.
• Advise Regional Management and/or Dealer Development of issues with any dealer partners related to adherence to policies, procedures, or the Dealer Agreement, in any Aftersales areas (parts sales, warranty administration, customer satisfaction, service lane staffing, etc.).

Benefits

• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Assigned vehicle (contingent upon a satisfactory driving record).
• 401(k) with Company match and annual contributions based on years of service.
• Professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Collaborative workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed