Aftermarket Service Coordinator

MILE HIGH EQUIPMENT COMPANY LLC•Denver, CO

1d•Onsite

About The Position

Ice-O-Matic has been a leading manufacturer of commercial ice machines and ice storage bins for the food service industry around the world since 1952. Ice-O-Matic serves a variety of industry segments including health care, education, hotels, convenience stores, restaurants and bars, office and workplace. Ice-O-Matics line of products can cover any commercial ice need. Ice-O-Matic is committed to delivering high quality products through efficient and innovative production processes. Our manufacturing plan thrives on a high-volume, repetitive environment and we are seeking a Aftermarket Service Coordinator to join our dynamic team.

Requirements

High school diploma or equivalent required; associate degree or higher preferred.
2+ years of experience in service coordination, warranty administration, or service support role.
Familiarity with ERP, service management, or dispatching systems.
Strong organizational skills with high attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Experience in manufacturing, equipment service, HVACR, or technical service environments.
Understanding of warranty policies and service contracts.
Customer service–focused mindset with strong problem-solving skills.

Responsibilities

Process and submit warranty claims accurately and in a timely manner.
Track claim status, follow up on discrepancies, outside of guideline instances, and resolve issues with manufacturers or vendors.
Maintain organized and compliant warranty records.
Enter and manage service-related parts orders in the ERP or service management system.
Verify part numbers, availability, pricing, and delivery timelines.
Coordinate with inventory, purchasing, and suppliers to ensure timely part fulfillment.
Track back-orders and update technical service and customers as needed.
Schedule and dispatch service technicians based on priority, availability, and location.
Coordinate service calls and emergency dispatches.
Communicate job details, parts status, and customer requirements to technicians.
Adjust schedules as needed to accommodate changes or urgent requests.
Serve as a point of contact for service-related inquiries from customers and internal teams.
Provide updates on service status, warranty claims, and parts delivery.
Assist in resolving service issues and escalating concerns when appropriate.
Maintain accurate service records and documentation.
Generate reports related to warranty performance, service activity, and parts usage.
Support continuous improvement initiatives by identifying process inefficiencies.