Aftermarket Service Coordinator

MILE HIGH EQUIPMENT COMPANY LLCDenver, CO
Onsite

About The Position

Ice-O-Matic has been a leading manufacturer of commercial ice machines and ice storage bins for the food service industry around the world since 1952. Ice-O-Matic serves a variety of industry segments including health care, education, hotels, convenience stores, restaurants and bars, office and workplace. Ice-O-Matics line of products can cover any commercial ice need. Ice-O-Matic is committed to delivering high quality products through efficient and innovative production processes. Our manufacturing plan thrives on a high-volume, repetitive environment and we are seeking a Aftermarket Service Coordinator to join our dynamic team.

Requirements

  • High school diploma or equivalent required; associate degree or higher preferred.
  • 2+ years of experience in service coordination, warranty administration, or service support role.
  • Familiarity with ERP, service management, or dispatching systems.
  • Strong organizational skills with high attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Experience in manufacturing, equipment service, HVACR, or technical service environments.
  • Understanding of warranty policies and service contracts.
  • Customer service–focused mindset with strong problem-solving skills.

Responsibilities

  • Process and submit warranty claims accurately and in a timely manner.
  • Track claim status, follow up on discrepancies, outside of guideline instances, and resolve issues with manufacturers or vendors.
  • Maintain organized and compliant warranty records.
  • Enter and manage service-related parts orders in the ERP or service management system.
  • Verify part numbers, availability, pricing, and delivery timelines.
  • Coordinate with inventory, purchasing, and suppliers to ensure timely part fulfillment.
  • Track back-orders and update technical service and customers as needed.
  • Schedule and dispatch service technicians based on priority, availability, and location.
  • Coordinate service calls and emergency dispatches.
  • Communicate job details, parts status, and customer requirements to technicians.
  • Adjust schedules as needed to accommodate changes or urgent requests.
  • Serve as a point of contact for service-related inquiries from customers and internal teams.
  • Provide updates on service status, warranty claims, and parts delivery.
  • Assist in resolving service issues and escalating concerns when appropriate.
  • Maintain accurate service records and documentation.
  • Generate reports related to warranty performance, service activity, and parts usage.
  • Support continuous improvement initiatives by identifying process inefficiencies.

Benefits

  • health insurance
  • 401K
  • paid time off (PTO)
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