Aftermarket Sales Support

Sulzer•Cumming, GA

About The Position

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Job Description The Inside Sales (Aftermarket) Support will be responsible for supporting FRC Wastewater treatment systems after they have been commissioned for operation. FRC Customers contact us to order spare parts and ask questions about performance or technical issues.

Requirements

2-year technical diploma or degree or Minimum of 2 years of work experience in a related industrial field (mechanical/manufacturing)
Proficient computer skills: Microsoft Office, knowledge of an inventory / bookkeeping program, and online freight management (i.e., UPS, FedEx).
A strong customer focus is essential, working with both internal and external customers.
Fluent English skills verbally and written.
Mechanical aptitude.
Highly self-motivated
Good organizational and time management skills.
Excellent written and verbal communication skills with the ability to listen and understand others.
Team player with strong interpersonal skills with the ability to foster strong working relationships.
Ability to work independently and follow through on work assignments with minimal direction.
Detail oriented.
Positive attitude towards change and growth
Has cultural flexibility.
Is capable to deal with the different corporate cultures and cultures of production plants of FRC's clients.
Is allowed to legally work in the U.S.

Nice To Haves

Preferable experience with shipping
Preferable basic mechanical and/or electrical knowledge.

Responsibilities

Assemble detailed project specific spare parts list, provide to Project Manager.
Respond to customer questions regarding spare parts and upgrades.
Function as entry point for questions from customers and sales representatives regarding technical and performance questions for installations provided by FRC.
Follow up to confirm customer questions have been answered.
When required, forward questions to the right person within organization and ensure adherence to FRC's 24-hour response philosophy.
Maintain positive relationships with customers, FRC representatives, consultants, engineers and managers through responsive, effective and honest communications.
Proactive communication with customers about the need for and functionality of spare parts, (Discontinued items, Upgrades, etc.)
Contact vendors for specific project/non-standard part quotes.
Generate Spare parts quotes for customers.
Calculate the mark-up of the spare parts, based on the margin schedule.
Create and Process sales Orders on Purchase orders received for Spare Parts.
Organize / Process customer's order shipment details.
Capture and maintain detailed notes related to customer contacts, conversations about spares, warranty issues, and upgrades.
Prepare a monthly report providing a structured overview of all documented notes and communications concerning spares, warranty matters, and system upgrades.
Coordinate with QA/Logistics manager and Project Manager(s) to resolve warranty complaints.
Complies with QESH policy
Complies and participates with SBP (Safety Behavior Program)
Performs its functions following and understanding the Job Safety Analysis (JSA), is aware of the workplace hazards
Avoids and reports unsafe behaviors and unsafe conditions
Uses and maintains personal protective equipment
Reports accidents and near accidents
Complies with environmental and safety rules, policies, work instructions, manuals, etc.
Performs its functions understanding the impact of these on the environment
Participates in activities to safeguard the environment.