Aftermarket Sales Specialist

Holt of California • West Sacramento, CA

9h • Onsite

About The Position

This position focuses on the development of services support for non-Caterpillar products. Service support includes product sourcing, supplier development, marketing, and technical support for non-Caterpillar power systems equipment and advanced electrical systems. The role is responsible for the procurement of non-Caterpillar parts and systems, managing return and warranty issues, developing and managing supplier relationships, and assisting with the development of new service offerings in advanced electrical services markets. The specialist will also assist with marketing strategies, conduct market research, attend job-walks, procure technical literature, and oversee special aftermarket projects. Quotations for power systems customers will also be developed as needed.

Requirements

• Fundamental understanding of customer services agreements and service offerings in the electric power generation industry and advanced electrical services.
• Ability to accept responsibility and account for his/her actions.
• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reasoning to solve a problem.
• Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Ability to take care of the customers' needs while following company procedures.
• Ability to pay attention to the minute details of a project or task.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to find a solution for or to deal proactively with work-related problems.
• High school diploma or general education degree (GED) and/or five years related power systems experience.
• Successful completion of technical courses or equivalent knowledge of the following product areas: Generac, Katolite, Onan, MTU, Kohler and other generator/switchgear manufacture’s products, and various manufacture of UPS flywheel and static battery systems.
• Ability to read and comprehend written instruction.
• Effectively write electronic service reports.
• Effectively present information in one-on-one and small group situations to internal and external customers and other employees of the organization.
• Ability to add, subtracts, multiply, and divides all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute KW, KVA, rate, ratio and percentage.
• Must have a valid California driver’s license and a clean DMV report.

Responsibilities

• Responsible for the procurement of non-Caterpillar parts and systems and the return and warranty issues related to such purchases.
• Develop and manage supplier relationships and assist with supplier development where necessary to insure competitive pricing and competent parts sourcing.
• Assist with the development of new service offerings in the advanced electrical services markets.
• Assist Product Support Manager with marketing strategies for aftermarket non-Caterpillar service offerings.
• Conduct market research in the aftermarket arena in an effort to support Holt of California’s introduction in the given markets.
• Attend job-walks as needed to support non-caterpillar power systems projects to include Uninterruptable Power Systems (UPS), power generation equipment, transfer gear, switchgear, medium and low voltage transformers and related distribution systems.
• Assist with the procurement of technical literature, schematics and other technical resources for effective product support on non-Caterpillar power systems equipment.
• Assist with and oversee special aftermarket projects including but not limited to switchgear retrofits, control panel and controls retrofitting, and UPS system upgrades.
• Develop quotations as needed for power systems customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED