Aftermarket Client Specialist

ZEISS Group•Wixom, MI

1d•Hybrid

About The Position

The Aftermarket Client Specialist is responsible for the sales growth of Aftermarket products and services in a defined territory. The portfolio includes but is not limited to Software Maintenance Agreements, System Calibrations, Support Contracts, Software, Training & Accessories. The Aftermarket Client Specialist engages with existing customers to drive customer retention and installed base coverage.

Requirements

3-5 years working experience in a high volume Inside Sales or similar role.
High School diploma required.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Nice To Haves

Previous formal sales training desired.
Experience with a CRM system desired (SAP, Sales Force, MS Dynamics…).
Knowledge of Industrial Metrology a plus.

Responsibilities

Work with the Aftermarket Sales Manager and the team to develop action plans to achieve monthly, quarterly & yearly sales quotas.
Consistently apply the ZEISS Sales Process by offering our customers professional consultation, education, and relevant solutions.
Regularly contact all existing customers within the defined territory; for both re-occurring customer needs and proactive selling activities.
Prepare, present, and explain proposed solutions; follow up regularly to drive timely customer purchase orders.
Maintain CRM data to reflect all sales activities, relationships & status of customer sale opportunities.
Submit purchase orders along with detailed and accurate information to order processing teams; work together to ensure successful execution.
Collaborate with other departments to deliver positive customer experience; own the customer’s success.
Collaborate with other sales teams / channels; share leads and customer market / customer insights.
Fulfill assigned tasks and special projects as determined by the Aftermarket Sales Manager.
Support account receivables team with collection tasks when required.