Aftermarket Sales Customer Support Representative
About The Position
This hybrid role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support. The position summary includes identifying and pursuing aftermarket sales opportunities with existing customers and new prospects, preparing quotations for components and parts, and coordinating and communicating within the organization to achieve and exceed sales goals. The role also involves maintaining strong customer relationships, attending tradeshows, and visiting customers as required. The core responsibilities include providing post-sale technical support services such as installation, troubleshooting, and maintenance, resolving customer issues fairly and in accordance with consumer laws, offering product and service information, and identifying opportunities for upselling. The representative will respond timely to customer inquiries via various communication channels, maintain good customer relations, ensure customer claims are addressed effectively, and collaborate with internal teams to ensure customer needs are met. The role requires managing workload independently with periodic supervision and performing other duties as assigned to support customer satisfaction and operational efficiency.
Requirements
- College degree or above in Business Administration, Customer Service, or related fields.
- Proven experience in customer service, technical support, or related roles.
- Strong communication and interpersonal skills.
- Ability to handle non-standard problems with effective solutions.
- Proficiency in MS Office and customer management software.
- Ability to manage workload independently and prioritize tasks effectively.
Nice To Haves
- Experience in technical support or service industries.
- Knowledge of billing systems, service processes, or product-specific support (SAP)
- Strong problem-solving skills and customer-focused attitude.
- Ability to work efficiently under minimal supervision.
- Flexibility to adapt to changing priorities and customer needs.
Responsibilities
- Identify and pursue aftermarket sales opportunities with existing customers and new prospects.
- Prepare quotations for components and parts manufactured in-house or purchased from outside suppliers.
- Coordinate and communicate within the organization to achieve and exceed sales goals.
- Maintain strong customer relationships, attend tradeshows, and visit customers as required.
- Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
- Resolve customer issues fairly and in accordance with consumer laws.
- Offer product and service information and identify opportunities for upselling.
- Respond timely to customer inquiries via various communication channels.
- Maintain good customer relations and ensure customer claims are addressed effectively.
- Collaborate with internal teams to ensure customer needs are met.
- Manage workload independently with periodic supervision.
- Other duties as assigned to support customer satisfaction and operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
