Aftermarket Sales Customer Support Representative

Hillenbrand • Kansas City, MO

2d • Hybrid

About The Position

This role is responsible for identifying and pursuing aftermarket sales opportunities with existing customers and new prospects. The representative will prepare quotations for components and parts, coordinate internally to achieve sales goals, and maintain strong customer relationships. The position involves providing post-sale technical support, resolving customer issues, offering product information, and managing workload independently. This is a hybrid role based in Kansas City, MO or Whitewater, WI, and is part of the Aftermarket Sales team, collaborating with sales, technical, and customer service departments.

Requirements

• College degree or above in Business Administration, Customer Service, or related fields.
• Proven experience in customer service, technical support, or related roles.
• Strong communication and interpersonal skills.
• Ability to handle non-standard problems with effective solutions.
• Proficiency in MS Office and customer management software.
• Ability to manage workload independently and prioritize tasks effectively.

Nice To Haves

• Experience in technical support or service industries.
• Knowledge of billing systems, service processes, or product-specific support (SAP).
• Strong problem-solving skills and customer-focused attitude.
• Ability to work efficiently under minimal supervision.
• Flexibility to adapt to changing priorities and customer needs.

Responsibilities

• Identify and pursue aftermarket sales opportunities with existing customers and new prospects.
• Prepare quotations for components and parts manufactured in-house or purchased from outside suppliers.
• Coordinate and communicate within the organization to achieve and exceed sales goals.
• Maintain strong customer relationships.
• Attend tradeshows and visit customers as required.
• Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
• Resolve customer issues fairly and in accordance with consumer laws.
• Offer product and service information and identify opportunities for upselling.
• Respond timely to customer inquiries via various communication channels.
• Maintain good customer relations and ensure customer claims are addressed effectively.
• Collaborate with internal teams to ensure customer needs are met.
• Manage workload independently with periodic supervision.
• Other duties as assigned to support customer satisfaction and operational efficiency.

Benefits

• The job description mentions that Coperion is a business unit of Hillenbrand, and Hillenbrand provides highly engineered, mission-critical processing equipment and solutions. It also mentions EEO and reasonable accommodation for job seekers with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level