Aftermarket Sales Analyst

Oshkosh•Oshkosh, WI

3d•Onsite

About The Position

The Aftermarket Sales Analyst will provide parts support information to customers which will enable them to properly maintain their fleets. Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, and the customer to provide quality service in a timely manner. The analyst will work to achieve company goals, utilizing effective communication, and supporting all aspects of customer service in everyday business activities. Activities may include additional tasks not outlined and assigned by management. Offer parts expertise support to the Sales team, program management, Shipping personnel, and Technical Support. This role is responsible for coordinating the sales process for aftermarket components, to existing clients, by providing comprehensive support to the sales team, maintaining customer relationships, and ensuring timely delivery of products while meeting sales targets within the defense industry. YOUR IMPACT Assist in the investigation of customer complaints or escalated, unresolved issues. Active involvement may be necessary to resolve the issue equitably in the best interest of all parties Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning Engage with other departments within the organization to build positive relationships and resolution to recurring issues and/or issues that may Support internal department sales goals. Provide information and support to dealer organizations to procure promotional items Responsible for documenting customer inquiries and necessary information within the call tracking system thoroughly Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support Provide clerical and non-clerical duties within the department when necessary Order processing: Receiving and processing customer orders for defense aftermarket parts, verifying part numbers, quantities, and ensuring accurate pricing. Quote generation: Creating detailed quotes for customers based on required parts, including pricing, delivery timelines, and any applicable warranties. Quote review and getting approval per signing authority level. Customer support: Responding to customer inquiries regarding part availability, pricing, order status, and technical specifications. Logistics coordination: Working with the logistics team to ensure timely delivery of parts to customers, including export compliance procedures. Data management: Maintaining accurate customer and order information in the company's CRM and inventory management systems. Compliance management: Adhering to all relevant defense industry regulations regarding part sales, including ITAR (International Traffic in Arms Regulations). Sales reporting: Generating regular sales reports on order volume, revenue, customer trends, and inventory status. Closely review & analyze customer RFQ's, Contracts, and/or Purchase Orders to ensure that we can conform to the part(s) or kit(s) requested as well as adhering to the customer's Terms and Conditions. Review, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner. When necessary, coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers

Requirements

Bachelor’s degree in a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Ability to communicate effectively with internal customers.
High degree of initiative, follow-through, and organizational skills.
Ability to handle multiple tasks simultaneously.
Experience with JDE E1, Teams, Excel, & Word.
Three (3) or more years’ experience working with automotive or heavy-duty parts.

Responsibilities

Provide parts support information to customers.
Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating.
Foster a positive working relationship and effective communication with internal personnel, and the customer to provide quality service in a timely manner.
Work to achieve company goals, utilizing effective communication, and supporting all aspects of customer service in everyday business activities.
Offer parts expertise support to the Sales team, program management, Shipping personnel, and Technical Support.
Coordinate the sales process for aftermarket components, to existing clients, by providing comprehensive support to the sales team, maintaining customer relationships, and ensuring timely delivery of products while meeting sales targets within the defense industry.
Assist in the investigation of customer complaints or escalated, unresolved issues.
Attend and actively participate in departmental meetings.
Engage with other departments within the organization to build positive relationships and resolution to recurring issues and/or issues that may.
Support internal department sales goals.
Provide information and support to dealer organizations to procure promotional items.
Document customer inquiries and necessary information within the call tracking system thoroughly.
Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support.
Provide clerical and non-clerical duties within the department when necessary.
Receive and process customer orders for defense aftermarket parts, verifying part numbers, quantities, and ensuring accurate pricing.
Create detailed quotes for customers based on required parts, including pricing, delivery timelines, and any applicable warranties.
Review and get approval for quotes per signing authority level.
Respond to customer inquiries regarding part availability, pricing, order status, and technical specifications.
Work with the logistics team to ensure timely delivery of parts to customers, including export compliance procedures.
Maintain accurate customer and order information in the company's CRM and inventory management systems.
Adhere to all relevant defense industry regulations regarding part sales, including ITAR (International Traffic in Arms Regulations).
Generate regular sales reports on order volume, revenue, customer trends, and inventory status.
Closely review & analyze customer RFQ's, Contracts, and/or Purchase Orders to ensure that we can conform to the part(s) or kit(s) requested as well as adhering to the customer's Terms and Conditions.
Review, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner.
Coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers.