Aftermarket Parts Expert

Transwest Trucks•Savage, MN

3d•Onsite

About The Position

We're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs.

Requirements

High school diploma or equivalent.
Valid driver's license and MVR in good standing.
Excellent written and verbal communication skills.
Strong multitasking abilities.
Customer service skills in a fast-paced environment.
Conflict resolution skills.
Detail oriented with strong organizational skills.
Quick thinking and problem-solving ability.
Emotional intelligence and adaptability.
Computer efficiency and parts lookup system experience.
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment.
Ability to pass a post-offer background check, physical, and drug screen.

Nice To Haves

Aftermarket parts or independent parts store experience.
Experience with parts cross-referencing and vendor sourcing.
Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
Heavy and medium-duty truck industry experience.

Responsibilities

Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers.
Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing.
Source parts through multiple vendors to ensure availability and competitive pricing.
Follow up on orders and proactively communicate status updates.
Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate.
Maintain familiarity with aftermarket brands, supplier programs, and pricing structures.
Utilize cross-reference tools to match OE numbers with aftermarket equivalents.
Record departmental data and recommend efficiency improvements.
Document product performance feedback and suggest improvements.
Educate customers on purchasing options, returns, and credit terms.
Provide troubleshooting assistance and application support.
Process orders accurately and efficiently in a fast-paced environment.
Build strong relationships with fleet customers focused on uptime and cost control.
Set an example of professionalism and positivity.
Maintain an orderly and safe working environment.
Additional duties as assigned.