Parts Expert

Transwest Trucks•St. Michael, MN

4h•Onsite

About The Position

We're seeking a talented Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Requirements

High school diploma or equivalent.
Valid driver's license and MVR in good standing.
Excellent written and verbal communication skills.
Multitasking Skills
Customer Service Skills
Conflict Resolution Skills
Detail Oriented
Quick Thinking
Emotional Intelligence
Computer Efficiency
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment.
Ability to pass a post-offer background check, physical and drug screen.

Nice To Haves

Previous experience in a similar role.
Knowledge of diesel engines, gas engines, drive train and suspension.
Heavy and medium duty truck industry experience.

Responsibilities

Drive parts sales.
Answer incoming calls.
Follow-up on orders.
Respond to customer inquiries.
Provide information and updates.
Record departmental data and make suggestions for improvement.
Document customer quality issues and make suggestions for improvement.
Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide troubleshooting support and service.
Process orders in a timely and accurate manner.
Set an example of professionalism and positivity.
Maintain an orderly and safe working environment.
Additional duties as assigned.