Aftermarket Parts & Customer Support Specialist

#twiceasnice Recruiting•Lincoln Park, NJ

7d•$60,000 - $70,000•Onsite

About The Position

Our client, a division of a well-established global industrial manufacturer, is looking for an Aftermarket Parts Specialist to join their team in Lincoln Park, NJ. One of their team members is stepping away after more than 30 years with the company. Even better, he'll remain available to train and support the next person, giving you plenty of time to get up to speed. You'll partner closely with the Purchasing Manager to support customers with parts inquiries, quotations, and order fulfillment. The company is known for manufacturing premium equipment and has built its business on long-term customer relationships with a loyal customer base. You'll have the opportunity to build deeper relationships in a less transactional environment. If you're looking to step away from a large corporate environment and join a company where your contributions are visible, teamwork is valued, work/life balance still exists, and yes, you can wear jeans to work, this is an opportunity worth exploring.

Requirements

3+ years of customer support, account management, or aftermarket service experience required
Working knowledge of mechanical components, industrial equipment, or machinery required
Able to work onsite daily required

Responsibilities

Serve as the primary contact for customer replacement parts inquiries
Identify replacement components using ERP, parts catalogs, and technical documentation
Prepare quotations and process replacement parts orders
Coordinate order fulfillment, shipping, returns, and customer updates
Resolve order discrepancies and provide responsive aftermarket support
Build strong relationships with industrial customers through exceptional service
Interpret technical drawings, manuals, and equipment documentation
Develop knowledge of industrial machinery and mechanical components
Partner with warehouse and internal teams to ensure accurate order execution
Provide cross-functional support across parts, purchasing, and operations as needed