Aviation Customer Support & Parts Specialist

ALVEST•Windsor, CT

About The Position

The Aviation Customer Support & Parts Specialist is responsible for supporting customers with their spare parts needs and requests in an informative, productive, and efficient manner. Using their knowledge of the parts they sell, they assist customers in locating the parts they need, provide information about part function, pricing, and availability, and help secure sales. This role also provides technical support with parts searches and works closely with our technical team when additional assistance is needed.

Requirements

Minimum of 1 year of customer service experience
Strong verbal and written communication skills
Strong reading and comprehension skills
Strong customer service skills with the ability to communicate professionally and effectively with customers
Ability to communicate information clearly and confidently, both verbally and in writing
Strong interpersonal skills and ability to work effectively as part of a team
Ability to stay organized while managing multiple customer needs, requests, and priorities

Responsibilities

Manage customers under your responsibility for spare parts, as delegated by the Spare Parts Hubs Manager.
Communicate directly with customers, respond to their requests in a timely manner, and proactively contact them to promote our products. Develop customer cooperation and relationships to increase sales within your portfolio.
Process customer requests for quotes through our quotation module, SPQ, from a variety of sources, including email and telephone.
Provide technical support for parts searches. When additional assistance is needed, involve our technical team and keep customers updated on progress until a solution is identified.
Process orders in our ERP system and organize shipments in accordance with TLD's policies and procedures.
Keep customers informed of their order status through delivery and assist with troubleshooting.
Understand market demand and assist our purchasing team and Spare Parts Manager in identifying parts that should be stocked within the region.
Prioritize and execute daily tasks and projects to ensure work is completed on time and to a satisfactory level of quality. Taking notes and staying organized and clear are key to success in this position.
Be a team player by seeking support from colleagues based on their areas of specialty and helping others to the best of your ability.
Multitask and remain flexible for the benefit of our customers.
Maintain effective communication and professionalism while working under pressure.