Aftermarket Manager

Aston Carter•Erie Township, OH

2d•$24 - $32•Onsite

About The Position

We're looking for candidates who thrive in a fast-paced environment and have experience coordinating field service activities, dispatching technicians, customer service, or aftermarket operations. This is a Contract to Hire position based out of Port Clinton, OH. This is a fully onsite position in Port Clinton, OH.

Requirements

Service coordination, dispatching, customer service, maintenance support, or parts coordination.
Experience scheduling field technicians or coordinating emergency service calls.
Strong organizational, communication, and follow-up skills.
Experience with ERP, CRM, CMMS, dispatching, or field service management systems is preferred.
Manufacturing, industrial, material handling, or field service experience is highly desirable.
Field service
Data entry
Customer service
Dispatch
Coordinator
Schedule appointments
software systems
supply chain planning
logistics
Customer support
Customer service oriented
Microsoft office
inventory control
shipment tracking
Primary Dispatching
Scheduling
Field Service
Service Coordination
Work Orders
Customer Service
Service Support
Technician Scheduling
Parts Coordination
ERP
CMMS
SAP
Salesforce
Preventive Maintenance
Service Reports
Warranty
Logistics
Inventory
Material Handling
Manufacturing

Nice To Haves

Experience with ERP, CRM, CMMS, dispatching, or field service management systems is preferred.
Manufacturing, industrial, material handling, or field service experience is highly desirable.

Responsibilities

Coordinate daily field service schedules, including preventative maintenance, emergency service, repairs, and follow-up work.
Serve as the primary point of contact for customers regarding scheduling, service updates, parts quotes, and job completion.
Review technician service reports for accuracy and ensure all required documentation is complete.
Coordinate parts quotes, track orders and deliveries, and schedule return service visits.
Monitor open service jobs to ensure timely completion and billing readiness.
Partner with Regional Field Service Leads, technicians, billing, parts, and internal teams to keep service operations running efficiently.