Aftermarket Account Manager

HTS•San Antonio, TX

4d•Onsite

About The Position

The Aftermarket Account Manager is responsible for driving revenue growth by developing and expanding customer relationships within an assigned territory. This role sells HVAC turnkey projects, equipment, replacement parts, and preventative maintenance contracts using a consultative approach focused on identifying customer needs and delivering solutions that improve system performance, reliability, and lifecycle value. All activities are performed within established company sales processes, pricing guidelines, and approval requirements.

Requirements

Strong communication and collaboration skills are essential to ensure successful delivery and alignment across all stakeholders.

Responsibilities

Manages the full sales cycle, including prospecting, qualifying opportunities, conducting site visits, developing proposals, presenting solutions, and closing business.
Conducts on-site evaluations to assess equipment and service requirements and gather the technical information needed to support accurate and timely proposals.
Engages with facility managers, building owners, and decision-makers to build trust and position the company as a preferred service provider.
Develops all pricing, proposals, and scope definitions using company-approved tools, ensuring alignment with internal standards and approval workflows.
Works closely with service, operations, and support teams to ensure all commitments are feasible, clearly defined, and properly coordinated prior to execution.
Maintains visibility of all opportunities and customer interactions through disciplined pipeline management and proactive account development.
Identifies growth opportunities that enhance long-term account profitability and customer satisfaction.
Documents all customer interactions and opportunities accurately in the CRM.