Branch Aftermarket Manager

Rocky Mountain Equipment•Stettler, AB

10d•Onsite

About The Position

Rocky Mountain Equipment (RME) is seeking a driven Branch Aftermarket Manager to manage the Parts and Service departments at their Preeceville Dealership. The successful candidate will be motivated to focus on customer service and profitability while attending to the detailed aspects of the role.

Requirements

Solid knowledge of technical aspects of agriculture, industrial equipment, and materials handling
Strong computer and typing skills including Excel, Word, PowerPoint, Outlook, Internet
Demonstrates a sound understanding of basic mathematical processes
Quick in mentally determining mathematical solutions to problems
Demonstrates little difficulty in assimilating new information of a numerical nature and can process this data to reach conclusions or understand inferences
Strong understanding of parts pricing, marketing activities, selling tools
Strong understanding of labour sales and bill out rates from service department
Strong understanding of service revenue recovery
Strong understanding of inventory management
Strong understanding of time management
Strong understanding of loss sales analysis
Strong understanding of department expenses

Responsibilities

Analyze data to monitor performance and plan improvements including monthly review
Manage the supply chain process and coordinate processes to ensure customer satisfaction
Responsible for maintaining the self-selection display and ensuring seasonal parts and merchandise are properly displayed and promoted
Monitor external factors to strategically prepare for and respond to customer needs
Develop business by gaining new contracts, analyzing problems, and producing new solutions
Produce regular and timely reports and statistics to drive business performance
Ensure set productivity targets are met by motivating, organizing, and encouraging teamwork
Provide input for corporate reports and forecasts for branch reporting as necessary
Identify operational efficiencies and implement plans to capitalize on new strategies or innovative ideas
Oversee all planning, administration, and general management issues, including the day-to-day supervision of staff, and overseeing work organized by team leaders and direct reports
Ensure goods are received, stored, and tracked in a safe and timely manner
Monitor the quality, cost and efficiency of parts and services sold
Maintain high level of integrity as signing authority for items such as internal work orders
Ensure bottom line profitability for Parts and service departments
Ability to be decisive with departmental personnel turnover which includes anticipatory needs
Train staff and monitor their performance and progress
Communicate with other departments, staff groups and customers