Aftermarket Expediter

Gulfstream•Fort Worth, TX

3d•Onsite

About The Position

The Aftermarket Expediter will track and own Aircraft on Ground (AOG) orders through delivery, locate out-of-stock parts for AOG situations, and support Technical Operations by taking over order-taking roles when exceptional situations arise. This role is crucial for ensuring timely delivery of parts to maintain aircraft operational status.

Requirements

High School Diploma or GED required.
Three to four years experience in shipping, material handling, technical operations, or transportation.
Ability to operate personal computers, experience with Microsoft Windows/Windows NT and Microsoft Offices Products, Word and Excel.
Knowledge of technical operations and parts sales roles.
Understand network of alternative suppliers.
Strong verbal, written, and interpersonal communication skills.
Ability to interact with all levels of management, technical and non-technical personnel, and co-workers.
Must be capable of lifting up to 50 lbs.
This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

Strong logistics and Corridor experience preferred.
Bachelor's Degree preferred or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Knowledge of Gulfstream's Procurement Procedures and manufacturing principles for both purchased and in-house manufactured parts, preferred.

Responsibilities

Monitor and take ownership of AOG orders through sales, picking, shipping, and delivery.
Identify optimum shipping options to meet and resolve AOG orders in the most expeditious manner.
Use knowledge of the shipping industry and options to satisfy AOG requirements.
Directly impact OTC sales revenues.
Utilize familiarity with parts sources at all GAC locations, 3rd party parts providers, Inventory Locator Service (ILS), and alternative channels.
Instill a sense of urgency among functional counterparts in warehouse, planning, and purchasing.
Ensure conformance to and communicate AOG response policy.
Create summary reports on the outcome of all AOGs.
Support Parts Sales and Technical Operations in locating parts for out-of-stock AOGs.
Take ownership of an order once it is taken by Parts Sales and Technical Operations.
Provide daily guidance in directing all Spare Parts Sales Reps, if applicable.
Take over orders from Technical Operations when exceptional situations arise, such as AOG order inventory being out of stock.
Identify process changes to make handling of AOGs more expeditious.
Develop working relationships with Planning and Purchasing.
Exercise full requisition and purchasing authority solely to meet AOG requirements.
Identify corrective actions and possible workarounds when typical GAC and GDAS cannot provide parts to support schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or GAC ODARS.
Monitor all Corridor Sales Orders to assure proper processing within all GAC departments.
Perform quality assessment when buying from 3rd parties, determining and ensuring the existence of inspection documentation including 8130s and conformance to GAC quality requirements.
Work with Purchasing to add approved third-party suppliers to satisfy AOGs in the future.
Work with Planners to review backorder history and reduce backorder history in the future.
Travel domestically and/or internationally as required.
Participate in rotating AOG duties.
Facilitate daily shortage meetings with both planning and purchasing management.
Perform other duties as assigned.