Aftermarket Expediter

Gulfstream Aerospace Corporation•Fort Worth, TX

5d•Onsite

About The Position

Under low to moderate supervision, the Aftermarket Expediter tracks and owns Aircraft on Ground (AOG) orders through delivery, locating out-of-stock parts for AOG situations. This role supports Technical Operations by taking over order-taking when exceptional situations arise. The position involves monitoring and owning AOG orders from sales through picking, shipping, and delivery, identifying optimal shipping options, and impacting OTC sales revenues. The Expediter will leverage knowledge of shipping industries, parts sources at all GAC locations, 3rd party parts providers, Inventory Locator Service (ILS), and alternative channels. They will instill a sense of urgency among functional counterparts in warehouse, planning, and purchasing, ensure conformance to AOG response policy, and create summary reports on AOG outcomes. The role also involves supporting Parts Sales and Technical Operations in locating parts for out-of-stock AOGs, taking ownership of orders once taken by Parts Sales and Technical Operations, and providing daily guidance to Spare Parts Sales Reps if applicable. The Expediter will identify process changes to make handling AOGs more expeditious, develop working relationships with Planning and Purchasing, and have full requisition and purchasing authority specifically for AOG requirements. They will identify corrective actions and workarounds when typical GAC and GDAS cannot provide parts, initiate corrective actions, and monitor progress to prevent recurring problems. Coordination of all parts issues, ensuring proper documentation from vendors and/or GAC ODARS, is also a key responsibility. The role includes monitoring all Corridor Sales Orders for proper processing, performing quality assessments when buying from 3rd parties (ensuring inspection documentation like 8130s and conformance to GAC quality requirements), and working with Purchasing to add approved third-party suppliers for future AOG support. Additionally, the Expediter will work with Planners to review backorder history and reduce it in the future. Additional functions include domestic and/or international travel as required, participating in rotating AOG duties, and facilitating daily shortage meetings with planning and purchasing management.

Requirements

High School Diploma or GED required.
Three to four years experience in shipping, material handling, technical operations, or transportation.
Ability to operate personal computers, experience with Microsoft Windows/Windows NT and Microsoft Offices Products, Word and Excel.
Strong verbal, written and interpersonal communication skills.
Ability to interact with all levels of management, technical and non-technical personnel and co-workers.
Must be capable of lifting up to 50 lbs.
Ability to read, write, speak, and understand the English language.

Nice To Haves

Strong logistics and Corridor experience preferred.
Bachelor's Degree preferred or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Knowledge of Gulfstreams Procurement Procedures and manufacturing principles for both purchased and in house manufactured parts, preferred.
Knowledge of technical operations and parts sales roles.
Understand network of alternative suppliers.

Responsibilities

Monitor and take ownership of AOG orders through sales, picking, shipping and delivery.
Identify optimum shipping options to meet and resolve AOG orders in the most expeditious manner.
Use knowledge of shipping industry and options to satisfy AOG requirements.
Directly involved in impacting OTC sales revenues.
Strong familiarity with parts sources at all GAC locations, 3rd party parts providers, Inventory Locator Service (ILS) and alternatives channels.
Instill a sense of urgency among functional counterparts in warehouse, planning and purchasing.
Ensure conformance to and communicate AOG response policy.
Create summary reports on outcome of all AOG.
Support Parts Sales and Technical Operations in locating parts for out-of-stock AOGs.
Take ownership of order once order is taken by Parts Sales and Technical Operations.
Provide daily guidance in directing all Spare Parts Sales Reps, if applicable.
Take order over from Technical Operations when exceptional situations arise, for example: AOG order inventory out of stock.
Identify process changes to make handling of AOGs more expeditious.
Develop working relationships with Planning and Purchasing.
Individual will have full requisition and purchasing authority in order to meet AOG requirements only.
Identify corrective actions and possible work around when typical GAC and GDAS cannot provide parts in support of schedule requirements; initiate corrective actions and monitor progress to ensure successful prevention of recurring problems.
Coordinate all parts issues to ensure proper documentation is provided by either vendors and/or GAC ODARS.
Monitor all Corridor Sales Orders to assure proper processing within all GAC departments.
Quality assessment when buying from 3rd parties must determine and ensure existence of inspection documentation including 8130s and conformance to GAC quality requirements.
Work with Purchasing to add approved third party suppliers in order to satisfy AOGs in the future.
Work with Planners to review backorder history and reduce backorder history in the future.
Travel domestically and/or internationally as required.
Participate in rotating of AOG duties.
Facilitate daily shortage meeting with both planning and purchasing management.
Perform other duties as assigned.