Aftercare Consultant
About The Position
Gateway Services is hiring an Aftercare Consultant, internally titled Veterinary Relationship Manager, to manage and grow an established portfolio of veterinary partnerships in California. This remote, field-based territory role builds long-term relationships with veterinary clinics and advises customers on solutions that support their businesses and the compassionate aftercare they provide to families. The role involves approximately 80–90% travel throughout the assigned territory and offers competitive base salary plus performance incentives, with total compensation potential up to $120,000 and an $800 monthly vehicle allowance. The consultant conducts customer visits, strategic business reviews, and service consultations; identifies opportunities to expand existing accounts; and works with Business Development Managers to support seamless onboarding of new customers. The role uses CRM technology to maintain customer activity and is accountable for customer retention, revenue growth, and activity objectives. The consultant also represents Gateway at veterinary conferences, networking events, and industry trade shows. Employees are expected to pass the E-Verify employment verification check.
Requirements
- At least 3 years of account management, customer success, or consultative B2B sales experience.
- Proven success building and growing long-term customer relationships.
- Experience managing a geographic sales territory.
- Strong communication, presentation, and consultative selling skills.
- Experience using Salesforce, HubSpot, Microsoft Dynamics, or a similar CRM platform.
- Valid driver's licence and willingness to travel throughout the assigned territory.
- Proactive, organized, customer-focused approach and ability to take ownership of territory and results.
Nice To Haves
- Veterinary, healthcare, medical device, pharmaceutical, or related industry experience.
- Interest in building a long-term career with an industry leader.
Responsibilities
- Manage and grow an established portfolio of veterinary partnerships.
- Conduct regular customer visits, strategic business reviews, and service consultations.
- Identify opportunities to expand existing customer relationships.
- Understand each customer's business and recommend solutions that support their success.
- Partner with Business Development Managers to ensure seamless onboarding of new customers.
- Build and maintain customer activity using CRM technology.
- Achieve or exceed customer retention, revenue growth, and activity objectives.
- Represent Gateway at veterinary conferences, networking events, and industry trade shows.
- Develop customer engagement and satisfaction, expand Gateway's services within existing accounts, and build lasting partnerships across the assigned territory.
Benefits
- $800 per month vehicle allowance
- Business expense reimbursement
- Company laptop and mobile technology
- Medical, dental, and vision coverage
- 401(k) retirement savings plan with employer matching contributions
- Company-paid life insurance
- Company-paid long-term disability
- Employee Assistance Program and Gateway CarePath
- Health Savings Account option for eligible High Deductible Health Plan participants
- Flexible Spending Accounts
- Pet insurance
- Paid vacation and company holidays
- Ongoing coaching, development, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
