Family and Aftercare Coordinator

HOPE IS ALIVE MINISTRIES INC•Oklahoma City, OK

5d•Onsite

About The Position

The Family and Aftercare Coordinator serves as the primary point of connection between The Healing Center and the approved family members and support persons of its residents. Throughout each resident's 45 day stay, this role coordinates family involvement, helps families understand the Healing Center experience, connects them with Hope Is Alive resources, and maintains consistent communication within the limits of resident consent and privacy. The coordinator also works directly with each resident to develop an aftercare plan ahead of their transition from The Healing Center, coordinating housing, community support, and next steps, and leads alumni follow-up and engagement after discharge. This is a non-clinical role focused on relationships, communication, coordination, documentation, and continuity of support. It does not provide therapy, clinical assessment, or treatment planning. Ministry Alignment This position requires active support of HIA's Statement of Faith and Code of Conduct. The following reflect how this role specifically advances our mission: Walking with families through one of the hardest seasons of their lives reflects HIA's conviction that addiction affects the whole family, and that hope and healing through Jesus Christ are available to the whole family. Helping each resident leave with a clear plan and a community to step into reflects HIA's commitment to care for people well beyond their 45 days at The Healing Center. Communicating hope while holding to honesty, healthy boundaries, and realistic expectations models the kind of relationships HIA wants every resident and family to experience.

Requirements

High school diploma or equivalent
Strong verbal and written communication skills, including comfort initiating phone calls and handling difficult or emotional conversations with professionalism, patience, and good judgment
Able to protect confidential information and follow established boundaries regarding what may be shared with family members
Organized and dependable, able to manage multiple residents, families, aftercare plans, and follow-up schedules at the same time
Able to document communication, referrals, and transition arrangements accurately and promptly, with working proficiency in standard office software
Valid driver's license
Willing to work occasional evenings and weekends for Family Weekend, alumni events, graduations, and other scheduled activities

Nice To Haves

Experience in discharge planning, aftercare coordination, or alumni programs, including maintaining long-term relationships with former program participants
Two or more years of experience in case management, care coordination, family support, admissions, resident services, customer relations, or a similar role requiring consistent outreach and follow-up
Experience working within a Christian ministry, church, nonprofit organization, recovery program, or residential environment
Experience communicating with families during challenging or emotionally difficult circumstances
PRSS certification or related college education
Familiarity with Hope Is Alive, Finding Hope, or recovery support communities, and an understanding of healthy family boundaries in recovery
Comfortable speaking to groups, facilitating family discussions, and representing The Healing Center at events

Responsibilities

Serve as the primary Healing Center contact for approved family members and support persons
Confirm that a signed, current resident release of information is on file before any contact with a family member or support person, and limit what is shared to the scope of that consent
Make an introductory connection with each resident's approved family contact within the resident's first week at The Healing Center
Explain the purpose, structure, expectations, and general experience of the 45 day program
Maintain a consistent rhythm of communication with families throughout the resident's stay, sharing appropriate updates while honoring resident privacy and Healing Center information-sharing expectations
Help families understand how to support their loved one without attempting to control, rescue, or take responsibility for the resident's recovery
Receive questions and concerns from families, direct them to the appropriate staff member, and promptly communicate concerns requiring leadership involvement to the Director of Operations
Refer clinical questions, safety concerns, and crisis disclosures from residents or families to the clinical team or Healing Center leadership immediately, following established protocol
Educate families about relevant Hope Is Alive programs, ministries, and resources, and connect them with Finding Hope and other appropriate family support resources
Explain the Hope Is Alive housing and community opportunities that may be available to residents after completing The Healing Center
Help families understand the importance of continued structure, accountability, spiritual growth, and healthy community after discharge
Maintain working knowledge of current Hope Is Alive programs so families receive accurate and consistent information
Communicate Family Weekend dates, expectations, registration information, and participation requirements to approved family members, and coordinate family attendance
Assist Healing Center leadership and staff with the facilitation of Family Weekend, and support family participation in graduations, send-offs, and other approved events
Meet with each resident early in their stay to begin developing an individualized aftercare plan, and revisit it regularly so the plan is complete and confirmed before discharge
Develop each plan in collaboration with the resident's assigned Healing Strategist and Healing Center leadership, building on the resident's Relapse Prevention Plan and the clinical team's recommendations
Ensure each aftercare plan addresses housing, transportation, recovery community and church connection, continuing care referrals and appointments, family expectations, and immediate next steps
Coordinate referrals and warm handoffs to Hope Is Alive housing staff, continuing care providers, and other approved resources
Ensure the resident and, with the resident's consent, approved family members understand the aftercare plan and their part in it
Track outstanding transition needs and follow up with the individuals responsible for completing them
Document the confirmed aftercare plan in the resident record and communicate unresolved concerns to the Director of Operations
Support both planned and unplanned discharges according to established Healing Center policies and leadership direction
Serve as the primary coordinator for Healing Center alumni communication and engagement
Complete post-discharge follow-up according to the established alumni contact schedule, encouraging alumni to remain connected to healthy community, accountability, spiritual growth, and recovery support
Oversee approved alumni communication channels, including the Healing Center alumni GroupMe
Coordinate alumni gatherings, service opportunities, and speaking opportunities, and invite and help prepare alumni to participate in appropriate Healing Center events
Maintain current alumni contact information and document follow-up efforts
Notify Healing Center leadership when an alumnus reports a significant concern, requests additional support, or appears to need immediate assistance
Maintain accurate and timely records of family contacts, resource referrals, aftercare planning, alumni follow-up, and significant concerns
Protect resident, family, and alumni confidentiality in accordance with applicable privacy laws and Healing Center policy
Provide regular updates to the Director of Operations regarding family engagement, upcoming transitions, alumni activity, and unresolved needs
Participate in relevant staff meetings and resident transition discussions, and communicate professionally and consistently across Healing Center and Hope Is Alive departments
Track and report outcomes and engagement information as requested by leadership, such as family contact rates, aftercare plan completion, and post-discharge follow-up
Perform other duties as assigned