After Sales Technical Architect

Valtech

1d•Remote

About The Position

Valtech is seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand. This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations. The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes. This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives. We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems. You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.

Requirements

Ability to work within EST business hours and collaborate effectively with North American teams.
Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
Experience assessing and modernizing legacy environments and complex integration landscapes.
Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
Strong workshop facilitation, stakeholder management, and communication skills.
Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.

Nice To Haves

Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.
Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.
Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.
Previous consulting experience leading discovery, assessment, and architecture-definition engagements.
Experience operating within global organizations requiring scalable, multi-region technology strategies.

Responsibilities

Assess the existing technology landscape supporting aftersales and servicing operations.
Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.
Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.
Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
Assess integration patterns, data ownership, master data challenges, and system interoperability.
Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
Produce structured architecture findings, risks, recommendations, and gap assessments.
Define the future-state target architecture supporting global aftersales capabilities.
Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
Establish integration, API, and data architecture principles to guide future implementation initiatives.
Define phased modernization and migration strategies for the future-state landscape.
Identify opportunities for legacy rationalization and platform consolidation.
Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.
Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
Facilitate architecture workshops with engineering, product, operations, and business teams.
Build alignment around architecture principles, target-state recommendations, and technology priorities.
Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
Produce high-quality architecture artifacts and executive-ready deliverables.
Communicate complex technical concepts clearly to both technical and non-technical audiences.

Benefits

Comprehensive insurance plan (Gold, Silver, or Bronze modules with up to 80% employer contribution, includes short- and long-term disability coverage)
Virtual healthcare services via Sun Life (emergencies, prescription renewals)
Employee and Family Assistance Program
Complete mental health support program
$500 Personal Spending Account (healthcare reimbursements, gym memberships, public transit passes, office supplies, RRSP contributions)
Retirement plan with 100% RRSP matching by Valtech up to 4% through a Deferred Profit Sharing Plan (DPSP)
Flexible vacation policy (5 days during probation, prorated for the remainder of the year)
Personal Technology Reimbursement – $30/month
Winter holiday closures
Flexible scheduling