After Sales Technical Support

XLT Ovens•Wichita, KS

15m•$50,000 - $60,000•Onsite

About The Position

This is primarily an in-office technical support role, focused on helping Customers by phone and email. After Sales Technicians troubleshoot product and service issues, document solutions, and work closely with internal teams to ensure a positive Customer experience. While the role is mainly office-based, it also offers occasional hands-on opportunities such as supporting installations, training, and trade shows.

Requirements

Troubleshoot product and service issues
Document solutions
Work closely with internal teams
Support installations, training, and trade shows
Maintain professionalism under pressure
Create accurate reports
Maintain product databases
Provide feedback and industry insights to Marketing and R&D
Maintain all tools, equipment, and workspaces
Observe safety rules

Responsibilities

Abide by the company’s Quality Management System
Prioritize customer satisfaction and maintain compliance with statutory and regulatory requirements
Protect the company’s assets, reputation, goodwill, and marketplace stature at all costs
Listen to Customers patiently and maintain professionalism under pressure.
Resolve problems quickly and escalate when necessary.
Suggest improvements to troubleshooting guides and processes.
Solve service issues and enter orders for service parts (warranty/parts sales).
Coordinate with Team Members to find solutions.
Create accurate reports and maintain product databases.
Provide feedback and industry insights to Marketing and R&D.
Maintain all tools, equipment, and workspaces.
Observe safety rules and promote a safe work environment.
Perform all other duties as assigned by the President.