After Sales Specialist

MiCROTEC•Corvallis, OR

2d•Onsite

About The Position

The After Sales Specialist is responsible for supporting existing customers through hardware and software upgrades that enhance their installed MiCROTEC systems. This role works closely with engineering, Account Managers, and OEM partners to assess customer needs, develop upgrade proposals, process orders, and keep key business systems up to date.

Requirements

Strong technical aptitude with a willingness to develop deep product knowledge.
Excellent communication, problem-solving, and analytical skills.
Self-directed, results-oriented, and highly organized.
Ability to manage competing priorities in a fast-paced environment.
Ability to analyze technical data.
Valid driver’s license.
Proficiency with Microsoft Office Suite and ability to learn ERP systems, CRM platforms.
High School Diploma or equivalent required.

Nice To Haves

Bachelors degree preferred.
Exposure or familiarity with technical drawings and/or computer hardware a plus.
Prior experience in a technical after-sales, sales support, or sales operations is always helpful but not required.

Responsibilities

Gather and confirm customer requirements for hardware and software upgrades.
Work with technical teams to determine pricing and cost factors for each upgrade.
Prepare and present upgrade proposals to customers, coordinating with Account Managers and OEM partners as needed.
Process and release accurate orders for all after-sales projects.
Keep ERP, CRM, Project Master List, Offer List, and customer quote records current and accurate.
Ensure accurate tracking and documentation of all after-sales activities.
Act as a go-to resource for internal teams on after-sales processes, project details, and the right points of contact.
Help colleagues navigate workflows, locate project numbers, and follow established best practices.