After-Sales Service Manager

Premier Tech•Montgomery, AL

13d•Onsite

About The Position

Premier Tech is looking for a self-motivated After-sales Service Manager to assist in leading their team of field service technicians for the Midwest market. The ideal candidate will possess leadership, vision, strong business acumen, and a commitment to keeping their team engaged.

Requirements

Technical background: a degree in engineering or related field
Leadership experience: proven track record of successfully leading, coaching and motivating a team
Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.
Communication: effective communication skills are essential for fostering collaboration between different stakeholders
Business IQ: a strong understanding of business principles
Abilities to manage several projects at once and successfully bringing them to completion

Responsibilities

Lead a team of field service technicians
Promote health and safety to mitigate risks and safety issues
Coach team members to leverage their skills and optimize overall performance
Drive high-level retention rates, engaging team members through open and frequent communication
Participate in customer calls and visits to help create and sustain strong relationships
Monitor and analyze performance indicators to improve customer experience and financial deliverables
Seek and support new business opportunities through internal networking (sales representative, client success manager, help desk, etc.)
Leverage the team’s field presence to fuel growth (service agreements, parts management, upgrades, optimizations, training, etc.)
Provide field support to the team
Communicate with team members and customers after work hours
Travel approximately 25% of the time annually