After Hours Specialist

Arizona Department of Administration•Phoenix, AZ

5d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as an After Hours Specialist. The Division of Developmental Disabilities (DDD) provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge in Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities.
Knowledge in Basic human needs, human growth, personality, and behavior.
Knowledge in Health Insurance Portability and Accountability Act (HIPAA); Medical and behavioral health issues and terminology.
Knowledge in Participates and practices of administration and management; community resources; Tracking systems.
Knowledge in General office procedures.
Skills In Applying federal laws, state statutes, and agency policies and procedures.
Skills In Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Skills In Oral and written communication; Organizational skills; Problems Identification and resolution; Critical thinking skills.
Skills In Interpersonal relations as applied to contacts with members, representatives of other governmental and community organizations, and the public.
Skills In Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier fax); Microsoft Word, Outlook, Excel, Google and other computer applications.
Ability to Plan, analyze, coordinate activities and establish priorities; develop effective operating procedures; Adapt and be sensitive to a variety of cultures.
Ability to Work independently and within diverse work teams; document case files and information within required/mandated timelines.
Ability to Maintain and display professional demeanor; establish and maintain professional partnerships.
Ability to Maintain confidentiality, Work effectively with a wide range of personalities internal and external.
Ability to Type a minimum of 40 wpm.
Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Three (3) years of customer service experience and working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities and mental health diagnosis).

Responsibilities

Functions in a capacity in the Division of Developmental Disabilities (ODD) and supports After Hours. These hours of operation are from 5pm - 8am, Monday - Friday, 24 hours a day on Saturday and Sunday and all State holidays. After Hours specialists are assigned an 8 hour shift within these hours after orientation and training.
Answers incoming calls & coordinates complex sometimes urgent member situations to resolve and ensure member health and safety.
This position is responsible for coordinating complex urgent member activities with other departments and agencies such as Executive Leadership Team (ELT), Adult Protective Services (APS), Department of Child Safety (DCS), Police, Health Plans etc. to ensure the health and safety of the member.
Activities include tracking and recording of all incoming calls, performing a variety of research and assessment of the situation, coordination, and analysis of findings to execute on the next steps, and any follow-up needed once the member is in a safe environment.
Other responsibilities to include administrative tasks such as data entry, Person-Centered Service Plan (PCSP) updates, member file updates, electronic faxing, documentation preparation for staff and as assigned by the Supervisor or Operations Manager.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities