After Hours Support Specialist

Tribute Home Care•Baltimore, MD

1d•Remote

About The Position

Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care. Tribute Home Care is looking for an After Hours Support Specialist to work on Friday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work. Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve. In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills. This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the in the early morning hours between 5:00AM EST - 8:00AM EST.

Requirements

Candidates for this role must live within commuting distance of Tribute's Framingham, MA, Baltimore, MD, or Chicago, IL office to attend occasional trainings and company events.
At least 1 year of administrative experience in health care, elder care or human services
A Bachelor's degree from an accredited college
Prior experience in a remote working environment
Strong problem-solving skills and the ability to multitask
Unwavering, passionate commitment to the customer experience and service excellence
Strong writing and verbal communication skills
Proficiency with Microsoft Office
Calm demeanor and patience
Attention to detail and strong organizational skills

Nice To Haves

Occasional flexibility to cover other overnight or weekend shifts.

Responsibilities

Warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client.
Calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills.
Answer overnight calls as they come in.