After Hours Service Manager
About The Position
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture. If you would like to know more about Dedicated IT, click the links below: https://www.linkedin.com/compa... https://www.glassdoor.com/Revi...
Requirements
- High School Diploma / GED
- 5+ Years of MSP experience
- 3+ years in leadership or supervisory role within the MSP industry
- Experience with SalesForce, ConnectWise, NinjaOne, ITGlue, or similar PSA/RMM/KB Tools
Nice To Haves
- Prior accountability for client satisfaction, SLA performance, or team metrics
- Experience supporting healthcare or compliance-driven clients
- Previous exposure to client-facing service meetings or reporting
- ITIL familiarity or service management framework exposure
- Experience managing international or remote teams
Responsibilities
- Build a High-Performance After-Hours Team
- Establish Operational Trust Between After-Hours and Daytime Teams
- Drive Service Quality, Process Adherence & Technical Execution
- Optimize Overnight & Weekend Operational Effectiveness
- Lead Continuous Improvement & Cross-Functional Collaboration
Benefits
- career planning
- career advancement opportunity
- education/certification reimbursement
- work/life balance
- great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
