After Hours Dispatcher

Securitas Security Services•Concord, CA

2d•$28

About The Position

This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure. Frequent calls to officers and leaders during early morning hours Occasional frustration or pushback from individuals being contacted for coverage Working independently with minimal immediate support Long periods of quiet time followed by high-pressure situations requiring quick problem-solving The ideal candidate is dependable, self-motivated, and comfortable working alone overnight. They can make sound decisions, explain their reasoning, and maintain professionalism even when conversations become difficult. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Requirements

Proven experience working graveyard or overnight shifts
Strong emotional resilience and “thick skin”
Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
Excellent verbal communication and documentation skills
Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
Ability to think independently, follow instructions, and problem-solve without direct supervision
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Nice To Haves

Prior dispatch or operations experience
Experience handling upset, stressed, or emotional individuals professionally
Ability to clearly explain and justify actions taken during a shift

Responsibilities

Receive and document after-hours call-offs from security officers
Identify and secure shift coverage using approved call lists and escalation procedures
Communicate professionally with officers and department leadership, including during difficult or emotional conversations
Accurately document actions taken, decisions made, and outcomes for review and learning purposes
Monitor ongoing coverage needs and follow instructions independently with minimal supervision
Maintain focus and alertness throughout overnight shifts while working alone