After Hours Dispatcher

Securitas Security Services•Concord, CA

11d•Remote

About The Position

This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure. It involves frequent calls to officers and leaders during early morning hours, occasional frustration or pushback from individuals being contacted for coverage, working independently with minimal immediate support, and long periods of quiet time followed by high-pressure situations requiring quick problem-solving. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Requirements

Proven experience working graveyard or overnight shifts
Strong emotional resilience and “thick skin”
Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
Excellent verbal communication and documentation skills
Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
Ability to think independently, follow instructions, and problem-solve without direct supervision
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Nice To Haves

Prior dispatch or operations experience
Experience handling upset, stressed, or emotional individuals professionally
Ability to clearly explain and justify actions taken during a shift

Responsibilities

Receive and document after-hours call-offs from security officers
Identify and secure shift coverage using approved call lists and escalation procedures
Communicate professionally with officers and department leadership, including during difficult or emotional conversations
Accurately document actions taken, decisions made, and outcomes for review and learning purposes
Monitor ongoing coverage needs and follow instructions independently with minimal supervision
Maintain focus and alertness throughout overnight shifts while working alone

Benefits

Competitive pay at $28.00 hourly
Employer – provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas saves discount program
Premium pay for working holidays
Paid time off
Retirement plan
Paid holidays
Paid time away from work
Accessing earned wages on a daily basis, prior to payday (restrictions and fees may apply)