After-Hours Dispatcher (Multiple Shifts)

Securitas Security Services • Concord, CA

2d • Onsite

About The Position

We are seeking a reliable, experienced After-Hours Dispatcher to support operations during overnight hours. This role is responsible for fielding after-hours calls from security officers who are calling off for upcoming shifts and securing replacement coverage using established call lists, post orders, and department instructions. This position plays a critical role in maintaining operational continuity and requires calm decision-making, professionalism, and persistence—often under challenging circumstances. This position is in-person based in our Concord branch office.

Requirements

• Proven experience working graveyard or overnight shifts
• Strong emotional resilience and “thick skin”
• Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
• Excellent verbal communication and documentation skills
• Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
• Ability to think independently, follow instructions, and problem-solve without direct supervision

Nice To Haves

• Prior dispatch or operations experience
• Experience handling upset, stressed, or emotional individuals professionally
• Ability to clearly explain and justify actions taken during a shift

Responsibilities

• Receive and document after-hours call-offs from security officers
• Identify and secure shift coverage using approved call lists and escalation procedures
• Communicate professionally with officers and department leadership, including during difficult or emotional conversations
• Accurately document actions taken, decisions made, and outcomes for review and learning purposes
• Monitor ongoing coverage needs and follow instructions independently with minimal supervision
• Maintain focus and alertness throughout overnight shifts while working alone

Benefits

• Employer – provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas saves discount program
• Premium pay for working holidays
• Paid time off
• Retirement plan
• Paid holidays
• Paid time away from work
• Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed