Experienced After Hours Dispatcher

A#1 Air•Lewisville, TX

5d•Hybrid

About The Position

We are seeking an experienced After Hours-Weekend Dispatcher to join our team. Here you’ll play a critical role in coordinating logistics, communicating with drivers and teams, and making fast-paced decisions that keep things running smoothly and efficiently. This role is critical for ensuring smooth operations during off-hours by coordinating schedules, managing communications, and responding promptly to any issues that arise.

Requirements

A valid drivers license
At least 1+ minimum of dispatching experience
At least 2 years minimum of Service Titan Experience
High school diploma or equivalent

Nice To Haves

Excellent at multitasking and prioritization abilities.
Strong phone etiquette and customer service skills.
Detail-oriented with CRM/Service Titan data management.
Good understanding of sales, service, and install processes
Team-first mentality with a proactive approach to problem-solving.
Additional education or certification is a plus.

Responsibilities

Strategically dispatch sales technicians and advisors based on lead type, urgency, and closing potential ("dispatch for dollars").
Ensure correct matching of technician/salesperson to lead type to maximize close rates.
Monitor and adjust the sales schedule daily to prioritize high-revenue opportunities.
Actively manage an outbound board, tracking unsold estimates, pending approvals, and follow-up schedules.
Communicate daily with sales team members regarding outbound priorities.
Ensure all jobs are tagged correctly within Service Titan (sales, service, maintenance, warranty, etc.).
Verify that the correct Business Units are assigned to each job and technician.
Maintain data accuracy to ensure technician KPIs (close rates, average ticket, sales conversion) are properly reported and tracked.
Assist techs and sales staff with any needed corrections before jobs are closed out.