Affordable Housing Operation Specialist - YMCA of the North Shore

YMCA OF THE NORTH SHORE INC • Beverly, MA

3d • $58,000 - $62,000 • Onsite

About The Position

The Affordable Housing Operations Specialist supports the day-to-day administrative, financial, and regulatory operations of the YMCA of the North Shore’s housing programs in Beverly and Ipswich. The role maintains resident and financial records, coordinates compliance and reporting requirements, and assists with audits and monitoring activities. It partners with Housing leadership, Finance, external agencies, and housing staff to promote accurate records, regulatory compliance, operational consistency, confidentiality, and data integrity.

Requirements

• Associate’s or bachelor’s degree in a related field, or an equivalent combination of education and experience.
• Proficiency with Google Workspace and Microsoft Office applications, including Excel and Word.
• Strong communication skills and ability to work effectively with individuals from diverse backgrounds.
• Excellent organizational, problem-solving, and attention-to-detail skills.
• Valid driver’s license and/or access to reliable transportation.
• Ability to sit for extended periods.
• Ability to communicate clearly and effectively, verbally and in writing.
• Ability to navigate multi-level buildings and walk properties as needed.
• Ability to lift up to 25 pounds and maintain sufficient mobility to support resident needs.
• Visual and auditory ability to respond to critical situations and physical ability to act promptly in an emergency.

Nice To Haves

• Experience in affordable housing, property management, or housing compliance.
• Knowledge of Low-Income Housing Tax Credit (LIHTC) programs and local housing regulations.

Responsibilities

• Maintain accurate and confidential resident and financial records.
• Collect rents, process deposits, and enter information into systems promptly.
• Support billing and annual rent increases in compliance with regulations.
• Assist with delinquency matters and legal documentation as needed.
• Prepare and submit required monthly, quarterly, and annual housing reports.
• Maintain Department of Mental Health (DMH) documentation and records.
• Process move-ins and annual recertifications in compliance with regulations.
• Coordinate audits, inspections, and file reviews, and maintain audit-ready resident files.
• Prepare reports and documentation for Housing leadership.
• Track compliance deadlines and reporting cycles.
• Serve as a resource to housing staff on documentation and billing processes.
• Maintain confidentiality of resident and financial information.
• Support data integrity and documentation standards across housing operations.

Benefits

• Paid training, development, and advancement opportunities across seven YMCA locations.
• Medical insurance for full-time staff.
• Dental insurance for full-time staff.
• Employer-funded life insurance for full-time staff.
• Three weeks of paid vacation, plus sick and personal time for full-time employees.
• A 12% company contribution to the retirement fund, vested and with no match required.
• Free YMCA membership.
• Access to swim classes and fitness programs, and discounts on childcare and camp.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree