Affordable Housing Coordinator

Brookfield Properties•New York, NY

1d•$21 - $30•Onsite

About The Position

Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Requirements

High school diploma / GED
1 - 2 Years: Customer service - preferred
<1 Year: Basic accounting fundamentals - preferred

Responsibilities

Promotes positive, proactive customer interactions to make their experience of the highest quality.
Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.
Assists residents with the move-in and move-out process as needed.
Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.
Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.
Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities. Participates in performance leasing consultant duties as needed (leasing, tours, etc.)
Process resident applications, lease documents and related paperwork as needed.
Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders.