Affordable Community Director - Kingspark

Elmington Living•Charlotte, NC

2d•Onsite

About The Position

At Kingspark Flats, we are committed to creating an exceptional living experience for our residents. Kingspark Flats provides affordable housing in Charlotte, North Carolina, with proximity to outdoor activities, dining, and shopping. Spacious floor plans with sleek fixtures and finishes are complemented by a swimming pool and fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you! The Community Director (CD) is responsible for the full operation of an affordable housing community, including financial performance, compliance, leasing, resident relations, and staff supervision. The CD serves as the on-site leader and is accountable for delivering a well-maintained, fully compliant, and financially sound property.

Requirements

2+ years of property management experience, including affordable housing preferred
Working knowledge of LIHTC and/or HUD/Section 8 compliance requirements
Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software
Fair Housing certification required within 7 days of employment
Strong leadership and team management skills
Attention to detail, particularly in compliance documentation
Effective communicator with residents, staff, and regional leadership
Problem-solving orientation with the ability to manage competing priorities
Customer-service mindset and professionalism under pressure

Responsibilities

Manage the property's operating budget and drive performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reporting
Operate within approved budgeted operating expenses for the property
Maintain physical occupancy at or above budgeted levels through proactive leasing and retention strategy, while monitoring economic occupancy to ensure rent potential is being fully realized
Approve invoices up to $500 within delegated authority as defined in the property's PMA
Enforce a strict delinquency (DQ) process, including proactive rent collection efforts such as door-to-door visits, phone calls, and text outreach to delinquent residents, with resident account notes updated weekly
Lead the eviction process when necessary, working with and following up with the local attorney throughout the process, in accordance with company and legal requirements
Develop and execute the property's action plan to address performance gaps, tracking progress against budgeted targets
Ensure the property remains in full compliance with LIHTC, HUD/Section 8, and applicable state program requirements
Oversee accurate and timely income certifications, recertifications, and waitlist management
Lead REAC, MOR, and state agency inspection preparation and on-site walkthroughs
Maintain accurate resident files in accordance with program and company file standards
Drive leasing activity to meet and maintain budgeted occupancy targets
Oversee the leasing team's performance, including tours, applications, and move-ins
Manage the waitlist in accordance with program requirements and fair housing law
Partner with marketing on advertising, community outreach, and resident referral programs
Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in
Hire, train, schedule, supervise, and manage the performance of the on-site team, including leasing and maintenance staff, and provide meaningful recommendations regarding discipline, promotion, and termination
Regularly direct the work of two or more full-time employees (or the equivalent).
Conduct performance evaluations and coach staff on service standards and compliance procedures
Respond to and resolve resident concerns, complaints, and lease violations in a timely, professional manner
Ensure the property maintains curb appeal, cleanliness, and a strong resident experience
Ensure weekly on-site vacant apartment home walks are completed and a regular preventative maintenance schedule is adhered to
Manage the Maintenance Supervisor and maintenance team to ensure apartment home turn times are completed within 7 business days and all work orders are completed and closed out in a timely manner
Submit incident reports to the Regional Manager within 8 hours of occurrence