Affiliate Program Administrator

Omega World Travel•Dania Beach, FL

1d•Onsite

About The Position

Cruise.com is looking for an In-House Affiliate Program Administrator who thrives in a dynamic office setting and enjoys being the go-to person for solutions, support, and execution. This role works directly within our Affiliate Division—collaborating closely with internal departments and supporting our network of travel advisors. You’ll play a key role in maintaining operational efficiency, resolving issues in real time, and enhancing the overall affiliate experience.

Requirements

Associate degree or equivalent work experience
Background in customer service, sales, or operations
Strong communication and problem-solving skills
Highly organized with strong attention to detail
Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

Bachelor’s degree in Business, Marketing, or related field
Experience in the travel, cruise, or hospitality industry
Familiarity with booking platforms or affiliate programs
Bilingual (English/Spanish)
Experience with CRM systems or operational tools

Responsibilities

Manage and support day-to-day affiliate operations within the office environment
Serve as a primary point of contact for affiliates and internal departments
Resolve inquiries, disputes, and special requests in a timely and professional manner
Maintain expert knowledge of affiliate systems, processes, and policies
Coordinate with IT and development teams to report and track technical issues
Assist in improving workflows, documentation, and operational procedures
Support in-office trainings, meetings, and affiliate engagement initiatives
Review and update marketing materials, affiliate websites, and internal documentation
Monitor booking activity, invoices, and system accuracy (ABE/ABC or similar systems)
Ensure all communications meet company standards for professionalism and accuracy